Thank you for your interest in the Rick Wilcox Show. This list of frequently asked questions should help you get fast answers. But, if you don’t find the answers you’re looking for please send us a note and let us know how we can help you.

▸ Is the show “family friendly”?

ABSOLUTELY. Rick and Suzan Wilcox are polished and charming entertainers suitable for all generations. The show is continually updated to feature new surprises and audience volunteers of any age. Be sure to visit our Reviews page and TripAdvisor.com to see why guests have rated the Rick Wilcox Magic Show the “#1 Attraction in Wisconsin Dells” each year since 2010!

▸ Where do I pick up my tickets?

Our box office. For your convenience, tickets (whether purchased online or by phone) are held at the Rick Wilcox Theater Box Office under the last name of the person who paid for the tickets. Please present photo ID when picking up tickets. Tickets can be picked up any time the Box Office is open. The Box Office is open at least 2 hours prior to scheduled showtimes.

▸ Where’s my email receipt?

It should be in your inbox. After you order online, you are sent an email confirmation with all of your order details. If that email doesn’t show up in your inbox within about 5 minutes of ordering, then you may want to check your spam folder — it may have been filtered by your email program. You can also add “orders@rickwilcox.com” to your address book to help ensure you receive the email confirmation without delay.

▸ How do I know where I will be seated?

Tickets are assigned based on when we receive your order. You are assigned the best seats available in the seating section you selected ($50 or $40 sections).

▸ How long is the show?

About 90 minutes. The show is scheduled for 90 minutes, but it can be longer at times based on audience participation and “live-show surprises”!

▸ Where is the Rick Wilcox Theater?

Right in the heart of Wisconsin Dells. The theater is located between Noah’s Ark and Mt. Olympus — 1/4 mile north of Noah’s Ark and 1/4 mile south of Mt. Olympus (view Google map). Address: Rick Wilcox Theater, 1670 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965.

▸ Do you have discounts?

No. We do not discount our ticket prices, but children 4 and under are admitted free on an adult’s lap.

▸ When does seating begin?

30 minutes before the show. You will be able to take your seats a half hour before your scheduled show time.

▸ “I want to be on stage!” OR “I DON’T want to be on stage”…

We cannot guarantee that someone will be on stage. Anyone who would like to be on stage should raise their hand when Rick asks for assistance during the show. He’ll choose enthusiastic volunteers who seem like they want to be on stage.

▸ Are there wheelchair accessible seats?

YES. We have accessible seating and there are no stairs at the Rick Wilcox Theater. Please make arrangements in advance so we can reserve the seating that best fits your needs.

▸ Is there parking at the theater?

YES. We have parking in front of the theater as well as behind the theater. Handicapped accessible parking is located on the north side of our front lot.

▸ Is the theater air conditioned?

YES! The Rick Wilcox Theater is a modern 550-seat theater that is fully heated and air conditioned.

▸ Is there “general admission” seating?

No. All seats are assigned as they are purchased and we do not have a general admission area.

▸ Do you accommodate big groups?

Yes. You can learn all about bringing your group of 20 or more on our Group Sales page.

▸ Can we bring food or drinks?

Carry-ins are not allowed. We have popcorn, soda, candy and seasonal items for sale in our lobby, and you are welcome to take any of those items into the theater to enjoy during the show.

▸ Do I have to buy tickets in advance?

It’s recommended, but not required. Tickets can be purchased online months in advance for any show listed (see show list). Tickets can be also purchased by phone or at our Box Office, which is open on show days at least two hours before the scheduled show time.

▸ Can I get a refund?

All sales are final. Because we reserve your seats and your credit card is processed at the time of purchase, we do not give refunds or exchanges on seating.

▸ Will you mail my tickets to me?

Tickets are held at the Box Office for your convenience. Special arrangements can be made to ship your online purchase (via FedEx, $25 fee), if necessary, for ticket orders at least 10 days in advance. We do not use the U.S. Postal Service for shipping tickets.