Frequently Asked Questions…

Thank you for your interest in the Rick Wilcox Show. This list will help you get answers fast, but if you don’t find what you’re looking for please send us a note.

Is the show "family friendly"?

ABSOLUTELY. Rick and Suzan Wilcox are polished and charming entertainers suitable for all generations. For the stage show, as a courtesy, a live-feed TV in the lobby is usually available for guests who need to bring a rambunctious baby or toddler out of the auditorium. *Infants 3 years old and younger are free on an adult lap (1 child per adult lap)*. The show is continually updated to feature new surprises appropriate for all ages. Be sure to visit our Reviews page and to see why guests have rated the Rick Wilcox Magic Show the “#1 Attraction in Wisconsin Dells” each year since 2010!

NOTE for CLOSE Up/Sleight-of-hand shows offered weekdays in the fall and spring: Seating for Close-Up shows is very limited (only 35 seats). Recommended for ages 12 and above (always G-rated, family-friendly content). Please do not bring children 3 and under as lap seating is not available. This 60-minute show gets you up close and personal with award-winning sleight-of-hand artist Rick Wilcox in a fun, intimate setting. (Box office opens 30 min. before showtime.)

Where do I pick up my tickets?

Our box office is located just inside the front door of our theater lobby, when you arrive at the box office prior to the show, you will receive your tickets with specific seat assignment. For your convenience, tickets (whether purchased online or by phone) are held at the Rick Wilcox Theater Box Office under the last name of the person who paid for the tickets. Please be prepared to present photo ID (driver’s license) when picking up tickets, we will not release tickets without making a copy of a government photo ID (driver’s license) and a signed release if a different party is picking up the tickets. Tickets can be picked up any time the Box Office is open. The Box Office and lobby is open for questions and seating 1 hour prior to scheduled showtimes. All sales are final upon check out. No cancellations, refunds or exchanges.

Where’s my ticket order receipt?

When your order transaction is complete you will see the “Order Received” page that confirms your order with an order number (like “RW1234”) and the details of your purchase. There is also a “Print Order Confirmation” button that you can click to print a copy for your records (but please note, it is not necessary to print this page for picking up tickets). When you arrive at the box office just provide your last name and photo ID to pick up your tickets. (If you buy tickets at the door, your ticket is your receipt of purchase.)

How do I know where I will be seated?

Tickets are assigned based on when we receive your order. You are assigned the best seats available seats when your order is received in our box office. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests. Moving seats during the show is not allowed. Moving from assigned seats is not permitted. 

How long is the show?

The Grand Illusion show is approximately 60-70 minutes (No intermission). This outstanding magic, comedy and illusion show can run longer based upon audience participation and “live-show surprises”! This show is a stunningly, fast-paced experience full of non-stop magic & comedy fun for the whole family!

Where is the Rick Wilcox Theater?

Right in the heart of Wisconsin Dells. The theater is located between Noah’s Ark and Mt. Olympus — 1/4 mile north of Noah’s Ark and 1/4 mile south of Mt. Olympus (view Google map). Address: Rick Wilcox Theater, 1670 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965.

Do you have discounts?

No. We do not discount our ticket prices. Infants: 3 and under are admitted free on an adult’s lap. (1 child per adult lap). Larger groups of 20 or more, however, will have a group discount automatically applied to their order when 20+ tickets are added to your cart.

Can I buy a gift certificate?

Yes! We can send a gift card to anyone you’d like. Details and gift cards are available online here:Give the gift of MAGIC!

When does seating begin?

30-50 minutes before the show (based upon expected attendance and lobby capacity). You will be able to take your seats approximately 30-45 minutes before your scheduled show time. If you’ve made an advance ticket purchase, your seats are assigned in the order we receive your ticket purchase order. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

“I want to be on stage!” OR “I DON’T want to be on stage”…

We cannot guarantee that someone will be on stage. Anyone who would like to be on stage can raise their hand when Rick asks for assistance during the show. He’ll choose enthusiastic volunteers who want to be on stage.

Are there wheelchair accessible seats? (About needs requests)

YES. We have accessible seating and there are no stairs at the Rick Wilcox Theater. Please make arrangements in advance so we can reserve the seating that best fits your needs. We want to accommodate your particular needs to ensure your experience magical. But we need your help! The more proactive you are, the better we are able to meet your needs. Many of our services take time to arrange — interpreters need to be hired, scripts secured and reviewed. The sooner you can alert us to your needs, the better. We recommend that you buy tickets in advance and let us know at that time what you’ll need. (Click here for more info…)

Is there parking at the theater?

YES. We have parking in front of the theater as well as behind the theater. Handicapped accessible parking is located on the north side of our front lot.

Is the theater air conditioned?

YES! The Rick Wilcox Theater is a modern 550-seat theater that is fully heated and air conditioned.

Is there “general admission” seating?

No. All seats are assigned as they are purchased and we do not have a general admission area. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

Do you accommodate big groups?

Yes. You can learn all about bringing your group of 20 or more on our Group Sales page. As a group, if you arrive less than 20 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

Can we bring food or drinks?

Carry-ins are not allowed. We have popcorn, soda, candy and magical items for sale in our lobby (or you can purchase them online in advance), and you are welcome to take any of those items into the theater to enjoy during the show.

Do I have to buy tickets in advance?

It’s recommended, but not required. Tickets can be purchased online months in advance for any show listed (see show list). Tickets can be also purchased by phone or at our Box Office, which is open on show days one hour before the scheduled show time.

Can I get a refund?

All sales are final. Because we reserve your seats at the time of your purchase and your credit card is processed at the time of purchase, we do not give refunds or exchanges on seating. If a show is cancelled you can get a full refund, if you are unable to switch to a later date or do not prefer a gift card. All sales are final upon check out. No cancellations, refunds or exchanges.

Will you mail my tickets to me?

Tickets are held at the Box Office for your convenience.  We do not ship or mail tickets.

Can I add to my ticket order? Or sit next to my friends?

Yes, you can add seats to your order. Be sure to make a note in the comment field during checkout that you are adding seats to a previous order. To sit next to another party, please include the last name of the other party in the comment field at checkout. Although, we usually have seats available at the door, if at all possible we do recommend that additional requests be made in advance, so we can make sure your party is assigned seats altogether before other guests are seated. The closer we are to showtime when we receive your additional seats, the less flexibility we have. Please email or call for clarification. Sorry no refunds or exchanges on previously placed orders, all seats are assigned at the time of purchase in the order we receive them. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.