Thank you for your interest in the Rick Wilcox Show. This list of frequently asked questions should help you get fast answers. But, if you don’t find the answers you’re looking for please send us a note and let us know how we can help you.

▸ Is the show “family friendly”?

ABSOLUTELY. Rick and Suzan Wilcox are polished and charming entertainers, suitable for all generations. The show is continually updated to feature new surprises and audience volunteers of any age. Be sure to visit our Reviews page and TripAdvisor.com to see why guests have rated the Rick Wilcox Magic Show the “#1 Attraction in Wisconsin Dells” each year since 2010!

▸ Where do I pick up my tickets?

Our box office. For your convenience, tickets (whether purchased online or by phone) are held at the Rick Wilcox Theater Box Office under the last name of the person who paid for the tickets. Please present photo ID when picking up tickets. Tickets can be picked up any time the Box Office is open. The Box Office is open at least 2 hours prior to scheduled showtimes.

▸ Where’s my ticket order receipt?

When your order transaction is complete you will see the “Order Received” page that confirms your order with an order number (like “RW1234”) and the details of your purchase. There is also a “Print Order Confirmation” button that you can click to print a copy for your records (but please note, it is not necessary to print this page for picking up tickets).

When you arrive at the box office just provide your last name (the name tickets were ordered under) and photo ID to pick up your tickets.

▸ How do I know where I will be seated?

Tickets are assigned based on when we receive your order. You are assigned the best seats available in the seating section you selected ($50 or $40 sections for 90-minute show, $30 section for 60-minute show).

▸ Can I add to my ticket order? Can I sit next to my friends?

Yes, you can add seats to your order. When you order the additional seats just add a note to the comment field during checkout to let us know you are adding seats to a previous order (supplying the order number or last name associated with prior order is also helpful). To sit next to another party who has ordered tickets separately, include the last name of the other party in the comment field when you checkout and we will pair your seating with the other party. (Sorry no refunds or exchanges on previously placed orders, all seats are assigned at the time of purchase in the order we receive them, see above.)

▸ How long is the show?

The Grand Illusion show is about 90 minutes. This outstanding magic, comedy and illusion show is scheduled for 90 minutes, but it can run longer at times based on audience participation and “live-show surprises”! Our other show option that is occasionally scheduled in the fall is the 60-minute Matinée Show. This show is 60-minutes of non-stop magic & comedy fun for the whole family!

▸ Where is the Rick Wilcox Theater?

Right in the heart of Wisconsin Dells. The theater is located between Noah’s Ark and Mt. Olympus — 1/4 mile north of Noah’s Ark and 1/4 mile south of Mt. Olympus (view Google map). Address: Rick Wilcox Theater, 1670 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965.

▸ Do you have discounts?

No. We do not discount our ticket prices, but children 4 and under are admitted free on an adult’s lap.

▸ When does seating begin?

30 minutes before the show. You will be able to take your seats a half hour before your scheduled show time.

▸ “I want to be on stage!” OR “I DON’T want to be on stage”…

We cannot guarantee that someone will be on stage. Anyone who would like to be on stage should raise their hand when Rick asks for assistance during the show. He’ll choose enthusiastic volunteers who seem like they want to be on stage.

▸ Are there wheelchair accessible seats? (…and other accessibility info.)

YES. We have accessible seating and there are no stairs at the Rick Wilcox Theater. Please make arrangements in advance so we can reserve the seating that best fits your needs — we want to accommodate your particular needs to ensure a magical experience. But we need  your help! The more proactive you are, the better we’ll be able to meet your needs. Some services take time to arrange — sign language interpreters, for instance, need to be hired, scripts secured and reviewed. The sooner we know your needs, the better the outcome. We recommend buying tickets in advance and let us know what you’ll need in “Order Notes” during Checkout.  Learn more about theater accessibility here…

▸ Is there parking at the theater?

YES. We have parking in front of the theater as well as behind the theater. Handicapped accessible parking is located on the north side of our front lot.

▸ Is the theater air conditioned?

YES! The Rick Wilcox Theater is a modern 550-seat theater that is fully heated and air conditioned.

▸ Is there “general admission” seating?

No. All seats are assigned as they are purchased and we do not have a general admission area.

▸ Do you accommodate big groups?

Yes. You can learn all about bringing your group of 20 or more on our Group Sales page.

▸ Can we bring food or drinks?

Carry-ins are not allowed. We have popcorn, soda, candy and seasonal items for sale in our lobby, and you are welcome to take any of those items into the theater seating area to enjoy during the show.

▸ Do I have to buy tickets in advance?

It’s recommended, but not required. Tickets can be purchased online months in advance for any show listed (see show list). Tickets can be also purchased by phone or at our Box Office, which is open on show days at least two hours before the scheduled show time.

▸ Can I get a refund?

All sales are final. Because we reserve your seats and your credit card is processed at the time of purchase, we do not give refunds or exchanges on seating.

▸ Will you mail my tickets to me?

All tickets are held at the Box Office for your convenience. Special arrangements can be made to ship your online purchase (via FedEx, $25 fee), if necessary, for ticket orders at least 10 days in advance. We do not use the U.S. Postal Service for shipping tickets.