Thank you for your interest in the Rick Wilcox Show. This list will help you get answers fast, but if you don’t find what you’re looking for please send us a note.

Is the show "family friendly"?

ABSOLUTELY. Rick and Suzan Wilcox are polished and charming entertainers suitable for all generations. For the stage show, as a courtesy, a live-feed TV in the lobby is usually available for guests who need to bring a rambunctious baby or toddler out of the auditorium. *Infants 3 years old and younger are free on an adult lap (1 child per adult lap).  All minors must be accompanied by an adult. (No drop-offs).

The show is continually updated to feature new surprises appropriate for all ages. Be sure to visit our Reviews page and TripAdvisor.com to see why guests have rated the Rick Wilcox Magic Show the “#1 Attraction in Wisconsin Dells” each year since 2010!

 

Where do I pick up my tickets?

Our box office is located just inside the front door of our theater lobby. Upon arrival, you will receive your tickets with a specific seat assignment. For your convenience, tickets (whether purchased online or by phone) are held at the Rick Wilcox Theater Box Office under the last name of the person who paid for the tickets. Please be prepared to present photo ID (driver’s license) when picking up tickets.

If you are purchasing online for another person:  We will ONLY release tickets after receiving a copy of a government photo ID of the person who placed the online order (email to orders@rickwilcox.com). In addition, at the time of ticket pick-up, the box office will require a signed release and photo ID from the person who is picking up the tickets.

Tickets can be picked up any time the Box Office is open. The Box Office and lobby are open for questions and seating 1 hour prior to scheduled showtimes. Tickets are assigned when we receive your order. You are assigned the best seats available seats when your order is received in our box office. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests. All sales are final upon check out. No cancellations, refunds or exchanges.

Where’s my ticket order receipt?

When your order transaction is complete you will see the “Order Received” page that confirms your order with an order number (like “RW1234”) and the details of your purchase. There is also a “Print Order Confirmation” button that you can click to print a copy for your records (but please note, it is not necessary to print this page for picking up tickets). When you arrive at the box office just provide your last name and photo ID to pick up your tickets. (If you buy tickets at the door, your ticket is your receipt of purchase.)

How do I know where I will be seated?

Tickets are assigned based on when we receive your order. You are assigned the best seats available seats when your order is received in our box office. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests. Moving seats during the show is not allowed. Moving from assigned seats is not permitted. 

How long is the show?

The BIG Show is 70+ minutes (No intermission). This outstanding magic, comedy and illusion show can run longer based upon audience participation and “live-show surprises”! This show is a stunningly, fast-paced experience full of non-stop magic & comedy fun for the whole family!

Where is the Rick Wilcox Theater?

Right in the heart of Wisconsin Dells. The theater is located between Noah’s Ark and Mt. Olympus — 1/4 mile north of Noah’s Ark and 1/4 mile south of Mt. Olympus (view Google map). Address: Rick Wilcox Theater, 1670 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965.

Do you have discounts?

No. We do not discount our ticket prices. Infants: 3 and under are admitted free on an adult’s lap. (1 child per adult lap). Larger groups of 20 or more, however, will have a group discount automatically applied to their order when 20+ tickets are added to your cart.

Can I buy a gift certificate?

Yes! We can send a gift card/code to anyone you’d like. Details and gift cards are available online here:Give the gift of MAGIC!

When does seating begin?

30-50 minutes before the show (based upon expected attendance and lobby capacity). You will be able to take your seats approximately 30-45 minutes before your scheduled show time. If you’ve made an advance ticket purchase, your seats are assigned in the order we receive your ticket purchase order. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

“I want to be on stage!” OR “I DON’T want to be on stage”…

We cannot guarantee that someone will be on stage. Anyone who would like to be on stage can raise their hand when Rick asks for assistance during the show. He’ll choose enthusiastic volunteers who want to be on stage.

Are there wheelchair accessible seats? And other needs requests.

YES. We have accessible seating and there are no stairs at the Rick Wilcox Theater. Please make arrangements in advance so we can reserve the seating that best fits your needs. You can purchase tickets online and email us (orders@rickwilcox.com) and/or type your request in the “Order Notes” field in the shopping cart.

Please note that this show has strobe lights, haze, fog,

We want to accommodate your particular needs to ensure your experience is magical. But we need your help! The more proactive you are, the better we are able to meet your needs. The sooner you can alert us to your needs, the better. We recommend that you buy tickets in advance and let us know at that time what you’ll need. Many of our services take time to arrange — interpreters need to be hired, scripts secured and reviewed. (Click here for more info…)

How do I request accomodations or other needs?

The sooner you can alert us to your needs, the better. We recommend that you buy tickets in advance and let us know at that time what you’ll need. Please make arrangements so we can reserve the seating that best fits your needs. You can ask questions prior to purchasing tickets by emailing us at orders @rickwilcox.com . Or when purchasing tickets online, type your request in the “Order Notes” field in the shopping cart. If you purchase tickets at the door, we will do our very best to accomodate your needs with the time allowed.

We want to accommodate your particular needs to ensure your experience is magical. But we need your help! The more proactive you are, the better we are able to meet your needs. We recommend that you buy tickets in advance and let us know at that time what you’ll need. Many of our services take time to arrange — interpreters need to be hired, scripts secured and reviewed. (Click here for more info…)

Is there parking at the theater?

YES. We have parking in front of the theater as well as behind the theater. Handicapped accessible parking is located on the north side of our front lot.

Is the theater air conditioned?

YES! The Rick Wilcox Theater is a modern 550-seat theater that is fully heated and air conditioned.

Is there “general admission” seating?

No. All seats are assigned as they are purchased and we do not have a general admission area. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

Do you accommodate big groups?

Yes. You can learn all about bringing your group of 20 or more on our Group Sales page. As a group, if you arrive less than 25 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.

More Group Info: Day of the Show

1. Purchaser of tickets with PHOTO ID must arrive at least 30 minutes before show time to pick up all tickets at box office. Must have photo ID. Please just send the 1 person inside to pick up the tickets.

 2. Distribute tickets on bus or outside theater so each adult and child who enters the building has a ticket in hand and can proceed directly to seating. So we can continue to sell tickets, please do not stand/wait in the box office area for other group members to arrive. (If you need to wait for other group members, please wait in the concessions or auditorium once you have your ticket or wait outside the building.)

 3. No carry ins. Finish all food and drink prior to entering the building. RWT has concessions that can be enjoyed in the theater.

 4. Tickets must be distributed to your group prior to admission to building. Lobby, bathrooms, and concession area may only be accessed after the usher has confirmed your group member has a ticket in hand.

 5. If all members of the group have not arrived within 10 minutes of the start of the show, their tickets can be left with the box office staff for pickup upon arrival. Please leave the aisle seat tickets with the box office for easy access for your late comers.

 6. Any members of the group that arrive after the start of the show will be seated at the discretion of theater staff.

Thank you!!

Can we bring food or drinks?

Carry-ins are not allowed. We have popcorn, soda, candy and magical items for sale in our lobby (or you can purchase them online in advance), and you are welcome to take any of those items into the theater to enjoy during the show.

Do I have to buy tickets in advance?

It’s recommended, but not required. Tickets can be purchased online months in advance for any show listed (see show list). Tickets can be also purchased by phone or at our Box Office, which is open on show days one hour before the scheduled show time.

Can I get a refund?

*All sales are final*. Because we reserve your seats at the time of your purchase and your credit card is processed at the time of purchase, we do not give refunds or exchanges on seating. (If a show is cancelled you will get a full refund, unless you are able to switch to a later date or prefer a gift card). All sales are final upon check out. No cancellations, refunds or exchanges.

*If you have mistakenly placed a duplicate online order, please notify us via email at orders@rickwilcox.com prior to your show date and your charges will be reversed EXCEPT for a processing fee (up to 5% of your total) which is retained by the online credit card processing company.

Will you mail my tickets to me?

Tickets are held at the Box Office for your convenience.  We do not ship or mail tickets.

Can I add to my ticket order? Or sit next to my friends?

YES, we always assign seats together within your original order. And, YES, you can ADD seats to your order. Be sure to make a note in the “Order Notes” field during checkout that you are adding seats to a previous order. To sit next to another party (who has made a separate order), please include the last name of the other party in the comment field at checkout. Although, we usually have seats available at the door, we do recommend that additional requests be made in advance, so we can make sure your party is assigned seats altogether before other guests are seated. The closer we are to showtime when we receive your additional seats, the less flexibility we have. Please email or call for clarification. Sorry no refunds or exchanges on previously placed orders, all seats are assigned at the time of purchase in the order we receive them. If you arrive less than 10 minutes prior to show time, your seats may be re-assigned so we can seat you without disturbing other guests.